Terms & Conditions

General Terms And Conditions

These terms and conditions apply to the use of this website. By accessing and ordering from this website you agree to be bound by the terms set out below. Any contract formed between ourselves shall be governed by Indian Law and any disputes that arise will be resolved exclusively in the Courts of England.

The website is owned, operated and managed by Pinkcity Export  (also referred to as PinkcityExport.com , us, we, our) with registered details:

Pinkcity Export
Prakash Chand Soni,
2488, Shailo ki gali Jailal Munshi Street,
IV crossing Chandpole Bazar
Jaipur 302001 India

Phone : 0091 9352292324 (24x7 Hours)
Registered in India.

We advise you to read these terms and conditions prior to making a purchase.


We take care and time to try and ensure our website is as accurate as possible, both in terms of prices displayed and description of products and services. All measurements displayed are approximate and any errors will be wholly unintentional. Orders will only be accepted should there be no material errors. We take no responsibility for colors of products not matching the colour displayed on your monitor as this depends entirely on the color reproduction and capabilities of your screen.

We may make changes to the website at any time without notice or warning, including:

·         Changes to these terms and conditions

·         Changes to promotions, offers and discounts

·         Changes to content and product information

·         Temporary or permanent withdrawal of the website


Prices displayed are in USD , Euro and Pound inclusive of VAT. However Custom Charges can be paid  by Importer Company.

Where Sale prices are quoted, the normal price will have applied either online or in-store for at least 28 consecutive days in the last six months.

Whilst we endeavour to ensure all prices are correct at time of publication, we reserve the right to reject an order should there have been a material error in the price advertised at time of order.


Once you have completed your online purchase, we will send an email confirmation containing details of your order to confirm the order and it’s detail. This confirmation does not act as acceptance of your order as this is subject to the following:

·         The product being in-stock and available for delivery

·         The information and pricing being accurate.

·         Fraud and identity checks being passed (for which we use 3rd party services)

·         Payment being authorized.

Subject to the above, we will First confirm the order, On Both acceptance of Payment method, shipping detail order delivery time etc, we will manufacture your order and pack and dispatch your order and send an email confirmation to let you know it’s on its way. It is at this point that a contract will exist under these terms and conditions.


We carry out identification checks on all orders to validate the details supplied within your order. This is to prevent against fraudulent card activity and to promote a secure shopping experience. We keep Wholesaler Account ID or Tax Id if applicable. When carrying out checks, we use publically available records such as the Electoral Roll and may elect third party services such as Experian to perform checks on our behalf. Should we suspect fraudulent activity we may need to contact you to verify your information. If your orders fail identification checks we reserve the right to refuse your order and cancel any pending payments.


Before Ordering Please read our Page http://pinkcityexport.com/payment.html As per your details, we will apply the payment and give you the other nessasry details or ask for details may needed to get payment done.

Should we need to cancel your order, we will release the ‘hold’ that we have over any funds or charge as per the cost already applied for those Orders.


We Ship worldwide. Delivery can be made by Different Ways for More information Please visit our Shipping page http://pinkcityexport.com/shipping.html

Where a delivery time is quoted in days, this refers to ‘working days’ defined as Monday to Friday (excluding bank holidays) when ordering before 1pm. We also don’t take any responsibility for a courier or shipping company error. By any reason if parcel deliver delay than quoted time we don’t take any responsibilities for those. However we take every care for it. We provide the Tracking Code instantly the parcel shipped.


We believe that all of our products are of the high quality and will guarantee everything against manufacturing defects. This guarantee will be honoured at Pinkcity Export Office , or through Mail Order on production of proof of purchase. These rights are additional to and do not detract from your statutory rights.


We mostly order based manufacture and almost each order is a special order for us. We takes each and every care of your Order where it’s a diamond Ring or a cabochon order mix because in business nature we are unable to make any return unless it’s manufacturing fault or damage. We are unable to offer exchanges or refunds on bespoke items or special orders. This means that we cannot provide refunds or exchanges on items that have been specially made to order for you. This does not affect your statutory rights.


All website content, copyright, trademark and other intellectual property rights available when using this website shall remain the property of Pinkcity Export or its suppliers. No Permission is given to anyone to electronically copy and print sections of this for the sole purpose of using this website. Any other use, without the written permission of Pinkcity Export, is strictly prohibited.