Shipping Policy

  • Shipping Policy – SilverGemstone

    At SilverGemstone, we are committed to providing you with a seamless shopping experience, including fast and reliable shipping for your orders. We offer two shipping options: FedEx (UPS) and EMS. Please find our shipping rates based on the order value below:

  • Order Processing Time: We pride ourselves on prompt order processing. All orders for ready-to-ship products will be processed within 48 hours from the time of order placement, excluding weekends and public holidays. Once your order is processed, it will be handed over to the shipping carrier for delivery.

  • Shipping Rates:

    Order Value EMS Shipping Cost FedEx (UPS) Shipping Cost
    $500 $30 $60
    $1,000 $40 $80
    $2,000 $45 $100
    Above $2,000 Free $120
  • Shipping Time: The shipping time will vary based on the destination and the shipping option chosen. Typically, EMS deliveries arrive within 5-10 business days, while FedEx (UPS) deliveries arrive within 3-7 business days.
  • Free Shipping: For orders with a total value exceeding $2,000, we offer free FedEx (UPS) shipping, ensuring you receive your precious jewelry safely without any additional shipping cost.
  • Order Tracking: Once your order is shipped, we will provide you with a tracking number and a link to the respective carrier’s website, allowing you to track your package’s status in real-time.
  • Delivery Address: Please ensure that the delivery address provided during checkout is accurate and complete to avoid any delays or misdelivery.

  • Custom Shipping Policy – SilverGemstone

    In addition to our ready-to-ship products, SilverGemstone also offers a wide range of custom-made jewelry pieces tailored to your specific preferences. Each custom order is meticulously crafted to ensure it meets your expectations. Please find our custom shipping details below:

  • Custom Order Processing Time: Since custom-made jewelry requires special attention and craftsmanship, the processing time for custom orders is between 2 to 4 weeks. During this period, our skilled artisans will create a unique piece that reflects your individual style and preferences.

  • Order Status and Support: If you have any questions or need updates regarding the status of your custom order or shipping, our dedicated customer support team is here to assist you. Feel free to reach out to us at mail@pinkcityexport.com, and we will be delighted to help.